Shipping policy
SHIPPING POLICY
1. Processing & Handling Time
All orders are processed within 1 to 4 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with a tracking number.
2. Shipping Rates & Estimated Delivery Times
We ship internationally to Europe and worldwide. Shipping charges for your order will be calculated and displayed at checkout.
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European Union Countries: Estimated delivery time is 12 – 16 business days.
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Non-EU / Worldwide: Estimated delivery time is 12 – 20 business days.
(Note: Delivery times are estimates and may vary slightly due to courier logistics or customs procedures).
3. Customs, Duties & Import Taxes
For orders shipped outside the European Union (or from non-EU warehouses), your shipment may be subject to import duties, taxes, and customs administrative fees levied by the destination country once a shipment reaches your jurisdiction.
Gülşirinatölye is not responsible for these charges if they are applied. All fees imposed during or after shipping are the responsibility of the customer.
4. Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become active.
If you have not received your order within 14 days of receiving your shipping confirmation email, please contact us at panoplysupport@gmail.com with your name and order number, and we will look into it for you.
5. Damaged or Lost Packages
If you receive your order damaged, please contact us immediately at panoplysupport@gmail.com with clear photos of the damaged item and packaging. We will work directly with the shipping courier to resolve the issue or dispatch a replacement.